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Customs clearance, Digitoll, customs procedures and advice in Norway. We help businesses reduce errors, delays and operational risk by preparing the right information and clarifying responsibilities before goods move.

DIGITOLL · TRANSPORT AND CONSIGNMENT DATA · FROM 15 SEPTEMBER 2026

Customs clearance is in place. Is the whole load ready to cross?

Since 15 September 2026, digital submission of notification and disclosure information has been mandatory for road shipments entering Norway, before or at the latest when crossing the border. For road shipments entering Norway, Digitoll brings transport and consignment information together. When one vehicle carries several consignments handled by different importers or customs agencies, the data and references need to be coordinated across the entire load.

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Digitoll

Transport reporting

Vehicle and driver details, the border crossing, estimated arrival time and other required transport information must relate to the correct movement.

Linking consignments

Customs declarations and references from the parties involved must be correctly linked to the transport and the relevant Digitoll records.

Customs representation in Norway

AIM can act as the carrier’s direct customs representative before Norwegian Customs and coordinate communication between the parties involved. A single point of contact helps the carrier keep track of the agreed tasks in Norway.

Each party may have completed its own tasks correctly.

Who checks that the information for the whole load is complete and consistent before the border crossing?

Clear responsibilities and coordinated information help identify gaps earlier and reduce the risk of delays at the border.

Choose a service to see the details.

Service area

Imports into Norway

Preparing import data and documents, and clarifying responsibilities for goods entering Norway.

Including household goods for relocation

Import customs clearance in Norway

DATA AND DOCUMENTS BEFORE THE BORDER CROSSING

Norway is outside the EU customs union.

Most commercial shipments entering Norway must be declared in accordance with Norwegian customs requirements.

Difficulties often arise before the declaration is submitted: the information is incomplete, the documents do not match, or responsibility for duties and formalities has not been clearly assigned.

Common scenarios
  • Moving to Norway — household goods and personal belongings
  • Regular shipments from Poland or another EU country to Norway
  • Repeat deliveries to an existing customer
  • Goods imported for resale in Norway
  • Machinery, equipment and fittings
  • Spare parts and production components
  • Deliveries to a warehouse or branch in Norway

Entering the Norwegian market for the first time?

Start with the Entry Norway programme for first deliveries.

It helps clarify the sales arrangement, import responsibilities and practical requirements for entering the Norwegian market.

Explore Entry Norway

Choose a topic to see the details.

Does this apply to your business?

Does this apply to your business?

  • Moving to Norway — household goods and personal belongings
  • You sell goods to customers in Norway
  • Goods travel from Poland or another EU country to Norway
  • The Norwegian recipient will act as importer
  • You are unsure who should act as importer
  • You already work with an established Norwegian importer
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  • You want to review an existing import process
  • You make regular deliveries to Norway
  • You operate an online shop selling to Norwegian customers
  • You deliver directly to several Norwegian recipients
  • A freight forwarder asks you for customs information
  • You need support with HS classification
  • You want to confirm that the agreed customs arrangements still fit the actual shipment flow

The first step is to identify which documents, decisions and responsibilities apply on each side of the transaction.

What needs to be clarified?

What needs to be clarified before dispatch?

  • The importer in Norway has been identified
  • The commercial invoice contains the required information
  • The tariff classification has been checked against Norwegian requirements
  • The carrier has received the information needed for the border crossing
  • The customs value can be established correctly
  • Any claim for preferential origin is supported by appropriate evidence
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  • The Incoterms and allocation of costs have been agreed
  • The required documents will be available before the declaration is prepared

Unresolved information before dispatch usually leads to additional questions, corrections and avoidable delays later in the process.

What affects customs clearance?

What affects import customs clearance?

  • The correct importer
  • Responsibility for duties and taxes
  • Tariff classification and how the goods are treated
  • Origin and its effect on customs duties
  • Additional requirements that apply to the goods
  • Does the importer have the registrations required in Norway for this shipment?
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  • Has the customs value been established on the correct basis?
  • Do the agreed Incoterms reflect the actual allocation of responsibilities?
  • Who prepares the documents, and when are they made available?
  • Are additional declarations or permits required?
  • Do requirements from the Norwegian Food Safety Authority apply?
  • Are the goods of animal origin?
  • Are plants or plant products included?
  • Do special requirements apply to cosmetics or chemicals?

These factors affect the customs procedure, required documents and duties. Norwegian tariff and product requirements must be assessed for the actual goods.

What does preparation change?

What changes when the import is prepared before dispatch?

  • Key customs decisions are made before transport begins
  • The parties know what information they must provide
  • The documents can be checked before arrival
  • Responsibility for duties and formalities is clear
  • Core shipment data can be checked in advance
  • Tariff classification can be reviewed where needed
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  • The carrier can receive clear instructions
  • A repeatable process can be established for regular shipments

Preparing the documents, decisions and responsibilities together helps reduce avoidable delays, additional questions and corrections during import clearance.

Service area

Exports from Norway

Preparing export data and documents, and clarifying responsibilities before goods leave Norway.

Including household goods for relocation

Export customs clearance in Norway

PREPARING THE EXPORT BEFORE DISPATCH

Export preparation should begin before the goods are loaded.

The documents, responsibilities, transport arrangements and requirements at the destination need to be understood before the goods leave Norway.

Missing or inconsistent information can affect both the Norwegian export declaration and the onward movement of the shipment.

Common scenarios
  • Moving from Norway — household goods and personal belongings
  • Regular exports from Norway to the EU
  • Machinery and industrial equipment
  • Spare parts and replacement components
  • Materials for construction projects
  • Deliveries to a warehouse or branch abroad
  • Exports followed by import clearance in the EU

Choose a topic to see the details.

Does this apply to your shipment?

Does this apply to your shipment?

  • Moving from Norway — household goods and personal belongings
  • A Norwegian company sells goods to a customer in the EU
  • Goods are permanently leaving Norway
  • Machinery or equipment is being exported
  • Spare parts are being sent abroad
  • Goods are moving to a warehouse outside Norway
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  • The recipient will arrange import clearance at the destination
  • You make regular deliveries to customers outside Norway
  • Goods are supplied for a construction or installation project
  • You are shipping to a new customer or destination
  • A freight forwarder requests export documentation
  • The shipment will continue under a transit procedure
  • You want to review the current export arrangement

The export arrangement should be reviewed before loading so that any missing information can be resolved early.

What gets overlooked?

What often gets overlooked?

  • Who is shown as the exporter
  • The tariff classification of the goods
  • A sufficiently precise description of the goods
  • The value used for customs purposes
  • The effect of the agreed Incoterms
  • The transport information required from the carrier
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  • Whether the recipient is ready for import clearance
  • Whether additional documents are required
  • Whether customs transit will follow the export declaration
  • Where the exporter’s responsibility ends

Good preparation requires the commercial parties, carrier and customs representatives to exchange the required information before the declaration is submitted.

What affects the export?

What affects export customs clearance?

  • Who organises the transport
  • The destination country
  • Who will act as importer at the destination
  • The agreed delivery terms
  • Whether the shipment will continue under customs transit
  • Restrictions or export controls that may apply
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  • Required permits or supporting documents
  • Correct tariff classification
  • Where import clearance will take place
  • Whether the export process is ready before the goods leave

The answers affect the export documents and the onward movement. Similar shipments can require different arrangements when the route, recipient or purpose changes.

What can you expect?

What can you expect from the review?

  • A recommendation for the export arrangement
  • A checklist of required documents
  • Clear responsibilities for each party
  • A review of whether the shipment is ready for dispatch
  • Identification of any transit requirements
  • Instructions that need to be provided to the carrier
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  • The next steps required from the recipient
  • Risks that should be resolved before loading

The export declaration is one part of the movement. Preparation should also cover the onward transport and the recipient’s next steps to reduce the risk of additional costs and delays.

Service area

Customs transit

Planning movements between Norway and the EU when import customs clearance takes place at the destination.

Customs transit between Norway and the EU

PLANNING THE MOVEMENT BEFORE DISPATCH

Import customs clearance does not always take place at the first border crossing.

Some shipments need to continue under customs transit to another location, where the goods are presented and the next customs formalities are completed.

Everyone involved needs to understand the transit arrangements before the journey begins.

Common scenarios
  • Goods move from Norway to Poland and are cleared in Poland
  • Goods move from Poland to Norway and are cleared at the destination
  • Import clearance will take place after the first border crossing
  • The recipient wants the goods delivered to its own customs location
  • The parties are unsure whether transit is required
  • The same transit route is used regularly

Choose a topic to see the details.

Does transit apply to the shipment?

Does transit apply to the shipment?

  • Goods move from Poland to Norway through Sweden
  • Goods move from Norway to Poland or another EU country
  • Import clearance will take place later in the journey
  • The recipient wants the goods delivered to its own customs location
  • The parties are unsure whether a transit procedure is required
  • The parties are unsure where the transit movement should end
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  • The final import destination is in Norway
  • An export from Norway will be imported into the EU
  • Goods are moving to a customs warehouse
  • This is the first shipment between Norway and the EU
  • The same route is used regularly
  • The goods need to reach the recipient’s premises before the next customs procedure

The route, destination and planned place of customs clearance should be reviewed before the goods are loaded.

Where do problems occur?

Where do transit problems occur?

  • Responsibility for the transit movement is unclear
  • The place where the transit should end has not been confirmed
  • The carrier does not have complete instructions
  • The recipient does not know what must happen on arrival
  • Different parties are working with inconsistent shipment information
  • The documents do not match the physical goods
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  • The customs destination has not been confirmed
  • The documents required on arrival are unavailable
  • Nobody has been assigned to respond if a problem occurs
  • Customs transit is confused with the physical transport route

Transit arrangements cannot be based on the assumption that another party will complete the missing steps. The carrier and recipient need clear instructions.

What needs to be agreed?

What needs to be agreed before dispatch?

  • Where the transit movement starts
  • Where and how the movement will end
  • The role of each party
  • Whether a transit procedure is required
  • Whether the recipient is ready to complete the arrival formalities
  • Whether every party is using the same shipment data
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  • What the recipient must do when the goods arrive
  • The carrier’s responsibilities during the movement
  • Whether the documents are ready before loading
  • Whether all parties are using matching information
  • Whether the customs destination is ready to receive the goods
  • Who confirms where the transit movement should end

A gap in any of these areas can disrupt the remaining journey or prevent the transit procedure from being completed correctly.

What can you expect?

What can you expect from the review?

  • A recommendation for the planned customs movement
  • Clear responsibilities for each party
  • Clear instructions for the carrier
  • A list of actions required before departure
  • A checklist of required documents
  • The steps expected from the recipient
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  • Points requiring attention during the journey
  • Confirmation of operational readiness
  • A recommendation for the appropriate place to end the transit

The objective is for the goods to reach the correct customs destination and for the transit movement to be completed as planned.

Service area

Digitoll

Preparing and coordinating the information needed for goods arriving in Norway.

Digitoll: preparing information for shipments entering Norway

INFORMATION READY BEFORE THE BORDER CROSSING

Digitoll changes how shipment and transport information is prepared and coordinated before goods reach the Norwegian border.

The required information needs to be prepared earlier and available to the parties before transport begins.

Incomplete data, scattered records and late updates can make it harder to prepare the required submissions and coordinate the shipment.

Common scenarios
  • Regular road shipments into Norway
  • One vehicle carrying goods from several suppliers or for several Norwegian recipients
  • Shipment information coming from different sources
  • Several companies involved in one shipment
  • The carrier does not have all the required information
  • Documents are collected too late

Choose a topic to see the details.

Does this apply to your shipment?

Does this apply to your shipment?

  • You arrange regular shipments into Norway
  • Several companies are involved in the same load
  • Shipment data comes from different sources
  • The carrier needs information from several parties
  • There is limited time to prepare information before arrival
  • Responsibility for the required data is unclear
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  • Several suppliers contribute goods to one delivery
  • One vehicle carries goods for several recipients
  • The goods enter Norway by road
  • You work with an established carrier
  • Similar shipments are repeated regularly
  • The number or complexity of shipments is increasing

The relevant parties need a clear method for preparing, checking and sharing the required data.

What arrives too late?

What information often arrives too late?

  • Importer details
  • HS codes or product classification
  • Recipient information
  • Consignment details
  • Information required by the carrier
  • Confirmation that all parties are using consistent data
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  • Organisation numbers and other company identifiers
  • Origin information
  • Commercial documents
  • Supplier information
  • Clear responsibilities for each party
  • Data held across emails, files and separate systems

The required information should be available early enough to be checked and prepared before the vehicle reaches the border.

What needs to be ready?

What needs to be ready before arrival?

  • The correct importer has been identified
  • The required shipment data is available
  • It is clear who prepares each submission
  • The parties know when the information must be provided
  • Customs and transport data are consistent
  • The carrier has the references needed for the movement
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  • Supplier information has been checked
  • Recipient information is complete
  • The carrier has received clear instructions
  • Classification data is available
  • Origin information is supported where required
  • Each party understands its agreed responsibilities

Before the goods leave, ask whether all parties have supplied the information required for the complete load. This helps reveal gaps while there is still time to resolve them.

What can you expect?

What can you expect from the preparation?

  • A list of the information required
  • Clear responsibilities for each party
  • A defined flow of data between the parties
  • A review of readiness before arrival
  • Fewer last-minute corrections
  • A repeatable process for regular shipments
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  • Consistent information across the parties involved
  • A lower risk of missing references
  • Clearer instructions for the carrier
  • Better oversight of the complete load

A clear process for collecting, checking and sharing information helps each party complete its agreed tasks and supports preparation of the required submissions.

Service area

Customs advisory services

Identifying the appropriate customs procedure, responsibilities and practical next steps before the shipment begins.

Customs advice before you commit to a procedure

CHOOSING THE RIGHT CUSTOMS PROCEDURE

Shipments that appear similar can require different customs treatment.

A sale, transit movement, temporary shipment, repair, processing or return can create different responsibilities and document requirements.

The appropriate approach should be reviewed before transport, documentation and commercial commitments are finalised.

Common scenarios
  • Machinery sent abroad for repair
  • Goods returning to Norway
  • Deliveries sold DDP to Norway
  • Goods for exhibitions, testing or temporary use
  • Commercial documents do not match the actual movement of the goods
  • Uncertainty about who should act as importer

Choose a topic to see the details.

Does this apply to your shipment?

Does this apply to your shipment?

  • Goods are being sent from Norway to Poland for repair
  • Goods will return after servicing
  • Goods are sold DDP to a Norwegian customer
  • Equipment is installed or assembled outside its country of origin
  • Goods are being sent for an exhibition or test
  • It is unclear who should act as importer
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  • Goods will be used temporarily in Norway
  • Components are sent for processing and will return
  • You are unsure whether the documents reflect the actual transaction
  • The carrier asks which customs procedure applies
  • The recipient is unsure about its customs responsibilities
  • An approach used in the EU is assumed to work in Norway

Before dispatch, clarify the purpose of the movement, the customs procedure, each party’s role and the required documents.

What needs to be clarified?

What needs to be clarified?

  • The actual purpose of the movement
  • Whether the goods will return
  • The obligations of each party
  • The planned return or onward movement
  • The implications of the selected customs procedure
  • The consequences of choosing the wrong approach
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  • Whether the documents reflect the real transaction
  • Whether the delivery terms match the agreed responsibilities
  • Whether the recipient is ready to perform its tasks
  • Whether permits or additional checks apply
  • Whether Norwegian requirements differ from the EU approach
  • Whether the required data will be available before dispatch

A standard customs declaration cannot resolve commercial or operational decisions that should have been made earlier.

Where do risks arise?

Where do risks arise?

  • Commercial terms are agreed before the customs implications are checked
  • Goods are dispatched before responsibilities are assigned
  • Commitments are made to the customer before the procedure is reviewed
  • Time pressure limits the available options
  • Norway is treated as if it were part of the EU customs union
  • The parties are working with different assumptions
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  • The importer has not been confirmed
  • The invoice does not reflect the actual movement
  • The carrier receives incomplete instructions
  • Required pre-border information is unavailable
  • Product restrictions have not been checked
  • There is no agreed plan for changes or unexpected events

The safest time to resolve these questions is before the shipment is booked and before the documents are finalised.

What will the review clarify?

What will the review clarify?

  • The customs procedure that fits the planned movement
  • Clear responsibilities for each party
  • A practical list of required actions
  • Risks that should be resolved before dispatch
  • The next operational steps
  • Whether further specialist review is required
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  • Required documents and shipment data
  • Missing information
  • Whether a special customs procedure may apply
  • Whether customs transit should be considered
  • Questions that need to be answered by another party
  • Priorities before transport is arranged

The review gives you a practical basis for deciding what to do next, which actions to avoid, who handles each task and what information is needed before the shipment begins.

Service area

Special customs procedures

Customs procedures for repairs, servicing, processing and temporary shipments.

Customs arrangements for repairs, servicing and temporary movements

REVIEW BEFORE DISPATCH

Goods crossing the border for repair, processing or temporary use may require a different customs procedure from goods sold for permanent import.

If goods are sent for repair, processing, assembly or testing, or will return after the work is completed, review the customs procedure before arranging transport.

Choose a topic to see the details.

Does this apply to your shipment?

Does this apply to your shipment?

  • Machinery is being sent for repair
  • Components are being sent for processing
  • Goods are returned under warranty
  • Equipment is being sent for testing
  • Goods will return to Norway
  • Equipment will be used temporarily in Norway
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  • An injection mould is sent abroad for maintenance
  • Components are sent for galvanising or other treatment
  • Equipment is sent for calibration
  • Specialist tools are used temporarily at another location
  • Construction equipment crosses the border for a project
  • A reconditioned engine or component will return after servicing

The planned customs procedure should be reviewed before the goods leave.

What gets overlooked?

What often gets overlooked?

  • Whether the same goods will return
  • A precise description of the planned work
  • Whether the value of the goods will change
  • Whether the carrier understands the purpose of the movement
  • Whether the previous customs documents are available
  • Whether the transaction is a service, sale or another type of movement
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  • Whether all parties describe the movement in the same way
  • Whether the return movement has been planned

The information needed to support the customs procedure should be identified before dispatch.

What determines the procedure?

What determines the appropriate procedure?

  • Whether the goods will return
  • Whether the same identifiable goods will return
  • How the work affects the value of the goods
  • Who prepares and keeps the supporting documents
  • Whether ownership of the goods changes
  • Whether the activity is servicing, processing or manufacturing
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  • How the goods can be identified
  • How the return movement will be handled

These details affect the procedure, the required documents and how the purpose and planned return should be recorded.

What does the review change?

What does the review change?

  • Key decisions are made before dispatch
  • The carrier receives appropriate instructions
  • Evidence required for customs purposes can be prepared
  • The planned return is included in the arrangement
  • The parties have a clearer understanding of the procedure
  • Risks can be identified earlier
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  • Responsibilities can be assigned
  • Documents can be prepared in advance

The review confirms how the selected customs procedure applies to the actual shipment. It helps the parties make decisions before dispatch and prepare for any planned return.

PLANNING A SHIPMENT?

Tell us what you are planning

Send us details of the goods, route and planned date. We will make an initial assessment of the customs requirements, identify missing information and recommend how the shipment should be handled in Norway.

Send your shipment details

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