Privacy policy

Data controller

The data controller is AIM Customs Partner AS, org. no. 937 078 382, Halden, Norway. Contact for data protection matters: office@aimcustoms.no.

Purpose

We process your data only to respond to your enquiry and to contact you about it, and – for the process check – to send you a summary of your result.

Data we process

• Enquiry form: full name, email address, phone number, company (optional), the description of your role, your description of the situation, shipping frequency and planned date (optional), attached files and whether you would like us to call you.
• Process check summary: name, email address, company (optional), and your answers and result.
• Technical data: your IP address is used briefly (up to 24 hours, in server memory only) to protect the forms from abuse.

Legal basis

We process form data on the basis of your consent (Article 6(1)(a) GDPR, which applies in Norway through the Personal Data Act – personopplysningsloven). You can withdraw your consent at any time by emailing office@aimcustoms.no; this does not affect the lawfulness of processing before withdrawal.

The brief use of IP addresses to prevent abuse is based on our legitimate interest (Article 6(1)(f) GDPR).

Processors

• Vercel Inc. – website hosting and form handling.
• Google (Google Workspace) – the email service through which we receive enquiries and send replies.

These providers may also process data outside the European Economic Area, using safeguards provided for in the GDPR, such as standard contractual clauses. We do not sell your data or share it for marketing purposes.

Retention

We keep your data for up to 24 months from our last contact, unless we start working together – in that case, the terms of the agreement and applicable law apply.

Your rights

• access to your data and a copy of it,
• rectification,
• erasure,
• objection to processing and withdrawal of consent,
• a complaint to the Norwegian supervisory authority – Datatilsynet (datatilsynet.no).

To exercise your rights, email office@aimcustoms.no.

Cookies and statistics

With your consent, we use Google Analytics 4 (Google) to measure visits, page views, contact clicks and successfully submitted enquiries. It uses cookies, browser identifiers and technical visit data. We do not send form contents, names, email addresses, phone numbers, company identifiers or shipment details to GA4. We do not enable Google's advertising features.

GA4 is not loaded before consent. Rejecting does not affect the website. Your choice is stored in your browser for 180 days. You can change or withdraw consent using Privacy settings; withdrawal disables GA4 and deletes the GA cookies accessible to us. This does not delete data already sent to Google.

Vercel Web Analytics operates separately from GA4, measuring visits without cookies and displaying aggregated statistics.